 Live Remote Assistance (Monday - Friday — 8a.m. - 6p.m. CST, excluding holidays)  Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.
How to Get Support: You will find the answers to security questions and system configuration requirements on our remote assist FAQ page. You can also view a demonstration of a screen-sharing session.
How it Works: Step 1: Simply type your question or the nature of your problem in the box below. Then click the button to proceed. Step 2: You are prompted to download a small virus-free plug-in which will connect you to a member of our support team. Step 3: Your support representative will chat with you online to obtain the details of the problem. Step 4: With your permission, your support representative can view your screen and share control of your mouse and keyboard. Step 5: You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time. Step 6: After your session please complete a brief survey to help us better serve you. |
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